Privacy Policy

Last updated: March 2026

1. Data We Collect

We collect: account information (name, email), company details, research data you upload (samples, FASTQ files, experimental data), usage analytics, and technical logs (IP addresses, session data).

2. How We Use Your Data

Your data is used to: provide the microbiome analysis service, process payments, send service notifications, improve the platform, and comply with legal obligations.

3. Data Processing

Research data is processed through our bioinformatics pipeline to generate analysis results and reports. We do not share your research data with third parties except as necessary for service provision.

4. Data Storage

Data is stored on secure servers within the European Union. We use encryption at rest and in transit. Access is restricted to authorized personnel only.

5. Data Retention

Research data is retained according to your subscription plan. Account data is retained for the duration of your account plus 30 days after deletion. You may request data export or deletion at any time.

6. Your Rights (GDPR)

Under GDPR, you have the right to: access your data, rectify inaccurate data, request deletion, data portability, restrict processing, and object to processing. Contact us to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. Optional analytics cookies require your explicit consent via our cookie banner.

8. Third-Party Services

We use: Microsoft Entra ID (authentication), SumUp (payments), and S3-compatible storage (file storage). Each has its own privacy policy.

9. Data Processing Agreement

A Data Processing Agreement (DPA) is available for enterprise customers. Contact us at privacy@genedance.com to request a copy.

10. Contact

Data Protection Officer: privacy@genedance.com